Shipping policy

Thank you for shopping with us! We aim to deliver your order as quickly and safely as possible. Below is our complete shipping policy so you know exactly what to expect.

🚚 Delivery Time

Pakistan (Local Orders)

  • Standard Delivery: 2–5 business days

  • Express Delivery (where available): 1–2 business days

  • Remote areas may require an additional 1–2 days.

💰 Shipping Charges

  • Standard Shipping: Free on all orders

  • Any express delivery charges will be shown at checkout.

📦 Order Processing Time

  • Orders are processed within 24 hours on business days (Mon–Sat).

  • Orders placed after 5 PM are processed the next business day.

  • Orders are not processed or shipped on Sundays or public holidays.

📍 Tracking Your Order

Once your order is dispatched, you will receive:

  • A tracking number, and

  • A courier tracking link via SMS/Email/WhatsApp.

You can track your parcel at any time.

🚫 Failed Delivery Attempts

If the courier attempts delivery and you are unavailable:

  • They will attempt two more times

  • After 3 failed attempts, the parcel will be returned to us

  • You may be contacted by our team to reschedule delivery

     

    🌍 International Shipping 

    Currently, we do not offer international shipping.

    ❗ Order Delays

    Your order may be delayed due to:

    • Weather conditions

    • Courier disruptions

    • Incorrect address or incomplete contact details

    • High-volume sale periods

    If your order is delayed beyond normal time, contact us anytime at:
    📩 [Zulfe.official@gmail.com]
    📞 [0329-4194200]
    Office: Office No. 1, 1st Floor, Siddique Plaza, 7-Turner Road, Lahore.

     

    📝 Address Accuracy

    Please ensure your address and phone number are correct.
    We are not responsible for delays or failed deliveries caused by:

    • Incorrect shipping details

    • Unresponsive contact numbers

    📬 Lost or Damaged Parcels

    If your parcel is:

    • Marked as delivered but not received, or

    • Arrives damaged

    Please contact us within 24 hours with your order number and photos (if damaged). We will resolve it immediately.

    💼 Cash on Delivery (COD)

    • COD is available nationwide.

    • Please note: refusal to accept COD parcels may result in future orders requiring advance payment.