Refund policy

Return & Warranty Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please Note: We do not accept returns or exchanges for change of mind. A return request will only be evaluated if:

  • The product is defective or faulty upon unboxing.

  • The product does not match the description provided on our website.

How to Start a Return

To start a return, please contact us at zulfe.official@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

  • Return Address: Office No. 1, 1st Floor, Siddique Plaza, 7-Turner Road, Lahore.

  • Important: Items sent back to us without first requesting a return will not be accepted.

Warranty Policy

We stand behind the quality of our products. We offer a limited warranty that specifically covers the following:

  • What is Covered: Internal motor malfunctions or mechanical failure of the massager motor.

  • What is NOT Covered: This warranty does not extend to battery degradation/failure, red light fuse issues, or damage caused by improper use, liquid exposure, or accidental drops.

To file a warranty claim, please email us with your order number and a video demonstrating the motor malfunction.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must remain in its original condition and packaging.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take additional time for your bank to process the refund.

If more than 15 business days have passed since approval, please contact us at zulfe.official@gmail.com.